Welcome to First Aid ("we", "our", or "us"). We are dedicated to respecting and protecting your privacy. This Privacy Policy describes how your information is collected, used, protected, and handled when you use the First Aid mobile application.
The First Aid application is intended solely for educational, instructional, and emergency aid reference purposes. The materials provided in this app (including emergency guides, lessons, diagrams, quizzes, and definitions) do not substitute for professional medical diagnosis, advice, or emergency paramedic intervention. In life-threatening emergencies, immediately call your local emergency services or national medical hotlines.
1. Information We Collect
We may collect information when you interact with our application:
A. Personal Information Provided by You
- Account Registration & Profile: Full name, email address, password (securely hashed), city/region, and user classification (e.g., General User, Healthcare Provider, Volunteer).
- Feedback & Inquiries: Messages, ratings, reviews, and questions submitted via contact or support forms.
B. Device & Diagnostic Data
- Device Information: Device model, operating system version, and general network connectivity status.
- Push Notification Identifier (FCM Token): Firebase Cloud Messaging tokens used to deliver critical health alerts, reminders, and educational notifications.
- Diagnostics & Crash Logs: Performance and error logs used to diagnose technical issues and maintain application reliability.
C. Device Permissions
📍 Location Access
ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION: Used to pinpoint nearby medical facilities or region-specific emergency aid services.
📞 Direct Phone Calling
CALL_PHONE: Allows initiating direct telephone calls to emergency hotlines and ambulance services with user confirmation.
🌐 Network Access
INTERNET: Required for synchronizing first aid tutorials, user account management, and real-time announcements.
🔔 Push Notifications
Allows delivering timely updates, severe weather/health emergency advisories, and lesson reminders.
2. How We Use Your Information
We utilize the collected information to fulfill the following purposes:
- Service Delivery: Providing access to comprehensive first aid guides, interactive quizzes, video/diagram illustrations, and medical terms.
- Account Administration: Authenticating user accounts, managing passwords, and personalizing application preferences.
- Offline Accessibility: Storing essential guides and references locally on your device (SQLite / Shared Preferences) for offline emergency readiness.
- Customer Support: Promptly responding to inquiries, bug reports, and user feedback.
- Service Safety & Quality: Maintaining app performance, troubleshooting software errors, and defending against unauthorized access.
3. Third-Party Services and Partners
We partner with reputable third-party services that support the core infrastructure of the app:
- Google Play Services & Firebase (Google LLC): Facilitates notification delivery (Firebase Cloud Messaging) and stability tracking. View Google's Privacy Policy.
- External Dialing & Messaging Integrations: Facilitates connections to external communication channels (e.g. WhatsApp, phone dialer) upon user request.
Note: We do not sell, rent, or trade your personal information to third parties for advertising or commercial marketing purposes.
4. Data Security and Retention
We employ standard technical and administrative security measures, including HTTPS/TLS encrypted communication, to safeguard your data.
- Local Caching: Frequently accessed first aid topics and settings are stored locally on your device for fast, offline retrieval.
- Data Retention: We store account details only for as long as your account remains active or as needed to maintain service functionality.
5. Your Privacy Rights & Data Deletion
You have full control over your personal data:
- Review & Update: Modify your account profile details directly within the app.
- Permission Revocation: Revoke Location, Notification, or Network permissions anytime via your device's Settings.
- Account & Data Deletion: Request full deletion of your account and personal records by contacting our support team.
6. Children's Privacy
Our application provides educational first aid resources suitable for the general public. We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian consent. If you believe such data has been collected inadvertently, please reach out to us for prompt removal.
7. Policy Updates
We may update this Privacy Policy periodically to reflect app updates or regulatory standards. Any revisions will be published on this page with an updated "Last Updated" date.
8. Contact Us
If you have any questions, suggestions, or privacy inquiries regarding our application, please reach out to us: